Refund policy
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Returns accepted for 14 days
Customer provides return shipping
No restocking fee
No final sale items
To start a return, contact us at zezenahclothingbrand@gmail.com You can also reach out through the chat box on our website with any return-related questions.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will review the issue and work to make it right.
Exceptions / Non-Returnable Items
Custom-tailored clothes are not eligible for return or refund. Because these garments are made according to your specific measurements and preferences, they cannot be resold.
Exchanges
The fastest way to exchange an item is to return the original item. Once your return is accepted, you can place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days. Items must be unworn, unused, with tags, in their original packaging, and accompanied by proof of purchase.
Custom-tailored clothes remain non-refundable.
Here’s an even cleaner Shopify-style version too:
Returns & Exchanges
We accept returns within 14 days of delivery.
To be eligible for a return, items must be unworn, unused, with tags attached, and in their original packaging. Proof of purchase is required.
- Returns accepted for 14 days
- Customer provides return shipping
- No restocking fee
- No final sale items
Please note that custom-tailored clothes are non-refundable.
To begin a return, contact us at zezenahclothingbrand@gmail.com or pilararcos294@gmail.com, or reach out through the chat box on our website.
Damages or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exchanges
To exchange an item, please return the original item first. Once the return is accepted, you may place a new order.
EU Orders
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it. Items must still be unworn, unused, with tags, in their original packaging, and accompanied by proof of purchase.
Custom-tailored clothes are not eligible for refund.
The only thing that clashes a little is “no final sale items” while also saying custom-tailored clothes are non-refundable. To keep it legally cleaner, I’d word it as:
No final sale items, except custom-tailored clothes, which are non-refundable.